FAQ｜Brand Information

The personal information received from you at the time of your inquiry will be used only to reply to your inquiry, and will be managed appropriately in accordance with Sunrise's Basic Policy on Personal Information Protection.
Privacy Policy

Thank you very much for your valuable comments and suggestions about our works.
We look at all the e-mail we receive to see if they can be used to improve our programs and website. However, because we receive so many e-mails, we may not be able to respond to each one individually. Thank you for your understanding.

We do not give permission to individuals who wish to post images of our characters on websites (blogs or SNSs) to use the images. Thank you for your understanding.
For details, please refer to "Copyright Policy".

As a general rule, Bandai Namco Filmworks Inc. does not accept any proposals from the public, except when we are soliciting them in promotional activities or campaigns.
For more details, please refer to the "About idea submissions, etc." section.

Thank you very much for your warm support.
We would like to ask for your understanding regarding letters and gifts from fans sent to Bandai Namco Filmworks Inc, our staff, and characters of our works.
For health and safety reasons, we cannot accept anonymous gifts or gifts that are likely to spoil or deteriorate (food, drink, fresh flowers, living things, etc.).
If you send us such items, we will dispose of them at our discretion.
We appreciate your understanding and cooperation in this matter.

For employment information at Bandai Namco Filmworks Inc, please visit the corporate site

If you have any questions about various types of interviews, use of copyrights for publications, video, and merchandising of our works, etc., or business inquiries, please contact us through the "Business matters" section.
When contacting us, please remember to include your contact address and telephone number.